IMPORTANT UPDATES as of April 2, 2020
PANOPTO RECORDING & UPLOAD ISSUES
We have seen recent reports from instructors having issues with Panopto video processing and uploading. According to the Panopto service status page at http://trust.panopto.com/ there have been multiple incidences over the past few days impacting server performance. If you are recording videos with Panopto, we recommend you consider using the “record offline” option and then upload afterward. Offline recording is initiated through the desktop recorder. Simply sign out of Panopto. By signing out, the recorder does not register a folder on its server to upload. When recording is completed, you can click on the recording list on your computer and then sign in to upload. ITS also offers a system and performance dashboard on its homepage at https://www.middlebury.edu/office/information-technology-services#its-system-status
PANOPTO and CANVAS
In order for students to be able to view your Panopto videos in Canvas, please make sure you:
- Set up a Panopto course folder via Course Hub and record or upload your videos there. When you do that, students enrolled in your course automatically have viewing access to those videos. This tutorial walks you through how to set up your Course Hub Panopto folder and embed your videos in Canvas.
- If you’ve already created videos that are stored in a different folder in Panopto (like My Folder), you can still set up a Panopto course folder in Course Hub and then move your existing course videos into that folder. This tutorial shows you how to move videos between folders in Panopto.
- If you want to share out videos from a different Panopto folder or share out individual videos, you need to make sure the Share settings for that other folder or that video are set correctly. NOTE: you cannot share your Panopto “My Folder”. If videos are stored in your “My Folder” that you want to share, you need to either move them to your course folder, a subfolder in your Panopto “My Folder”, or share individual videos one by one. These tutorials show you how to change sharing settings on Panopto folders and change share settings on individual Panopto videos.
- We recommend using the Firefox web browser when working in Canvas and Panopto. Regardless of browser, you need to make sure your browser accepts third-party cookies. This article walks you through how to enable third-party cookies in supported Panopto browsers.
- If you will be asking students to submit Panopto video assignments in Canvas, here is a tutorial on Helping Your Students to Share Pre-recorded Presentations.
Due to increasing security concerns of uninvited guests accessing public online meetings, Zoom has turned off the default setting that allows meeting participants to share their screens without needing the host’s permission. Though this is off by default now, you can still allow your meeting participants to screen share via one of these three options:
- Selectively allow individual meeting participants to share their screen when a meeting is in progress. To do this, while you are in the meeting, open the participant list (click “Manage Participants”) and hover your mouse over the name of the person you want to allow to screen share. You should see a “More” button. Click that and select “Make Co-Host” from the dropdown. As a co-host, that individual will have permission to share their screen.
- Selectively allow all meeting participants to share their screen when a meeting is in progress. To do this, while you are in the meeting, click the arrow next to your “Share Screen” button, and then select “Advanced Sharing Options” from the list that pops up. In the Advanced Sharing Options window, select “All Participants” under “Who can share?”.
- Universally turn the participant screen share setting back on in your Zoom settings at https://middlebury.zoom.us/. Navigate to Settings > In Meeting (Basic) > Screen Sharing and under “Who can share?” select “All Participants”.
We strongly recommend that you make the following additional security adjustments to your Zoom settings:
- Turn OFF “Join before host” (do not allow participants to join your meeting prior to you)
- Turn ON the “Waiting Room” feature (you then manually admit attendees into your Zoom meeting by opening your Manage Participants panel and clicking “Admit” or “Admit All” to allow participants to join the meeting as they try to enter your Zoom room)
- Turn ON “Only authenticated users can join meetings” (this requires attendees to be logged into Zoom before joining a meeting. Reminder: all Middlebury faculty, staff, and students have access to Zoom accounts.)
Additional Zoom security options that are recommended by ITS:
- Secure a meeting with end-to-end encryption
- Expel a participant or all participants
- Lock a meeting
- Screen share watermarks
- Enable/disable a participant or all participants to record and consent
- Password protect a meeting
- Only allow individuals with a given email domain to join
ZOOM CLOUD STORAGE AND ZOOM CLOUD LINKS IN CANVAS
- Videos recorded in the Middlebury Zoom cloud are now stored for 90 days (extended from 30 days), unless you choose to delete them sooner
- If you schedule your class meetings using the Canvas Zoom LTI and then record those meetings to the cloud, those cloud recordings are accessible to you and your students via the “Cloud Recordings” tab in the Canvas Zoom LTI. The videos will open in a new tab or window when the link is clicked.
- There is an institutional limit to the cloud storage available, so we still recommend that you consider alternatives to recording hours-long class meetings. For example, consider designating a student as the class note-taker for the day, and/or recording shorter canned lecture videos using Panopto that you can then embed in your Canvas course site.
A FEW ADDITIONAL ZOOM TIPS
- Make sure for Middlebury-related meetings you are logging into Zoom using your “middlebury.edu” email, not your “miis.edu” email or a personal Zoom account.
- Make sure you keep your Zoom app updated to the most current version.
Who to Contact for Help
DLINQ serves all of Middlebury, including the College in Middlebury, VT, the Institute in Monterey, CA, the Language Schools, Schools Abroad, the School of the Environment, and Bread Loaf School of English. By combining expertise in instructional design, pedagogical research, learning space design, animation and video production, and more, the team provides dynamic, strategic, and robust resources that are accessible to faculty, staff, and students across all of Middlebury’s programs. Click the button below to request a consultation with a member of our team.
Contact DLINQ for assistance with such things as remote teaching strategies, how to work with remote teaching tools and technologies, structuring remote teaching activities.
Contact the ITS Heldesk for assistance with such things as logins, VPN, access to software and remote teaching equipment (order requests, installation, technical problems), system and application access status.
Helpdesk hours are subject to change. The Helpdesk Hours page will reflect these changes.
Visit the Middlebury ITS website for the latest updates and system status information.
If you are having upload/download or processing issues with online tools or software, we recommend checking the system status to see if it’s already a known issue before contacting the Helpdesk. ITS offers a system and performance dashboard on its homepage at https://www.middlebury.edu/office/information-technology-services#its-system-status
Contact the Middlebury Libraries for assistance with such things as e-Reserves, digital research, digital textbooks, and copyright questions.
Middlebury College Libraries, Vermont
Middlebury Institute Library, CA
You do not need a VPN connection to use these databases.
- MIDDLEBURY INSTITUTE LIBRARY HOMEPAGE
- LIBRARY CATALOG
- MIDDLEBURY INSTITUTE DATABASES
- LIBRARY SEARCH (requires EZPROXY)
- RESEARCH GUIDES
- FULL TEXT FINDER (search for magazines, journals, and newspapers by title)
When using the Library Catalog, be sure to use the “Advanced Search” tab and select “Middlebury Institute – Online” as the item location to access our e-books.
See the DLINQ Remote Student Resources page for remote learning support and guidance for students.